Privacy Policy
& Terms of Business
At No Lucky Cats, we value your trust and are committed to protecting your personal information and being transparent about how we operate.
Below you’ll find our Privacy Policy and Terms of Business. Please take a moment to read them carefully.
If you have any questions about these terms, email us at anouk@noluckycats.com
Privacy Policy
1. Who we are
We are No Lucky Cats, a UK-based Feng Shui consultancy offering services worldwide. Our website address is: www.noluckycats.com
2. What data we collect
We may collect and process the following types of personal data:
– Name, email address, postal address, and other contact details you provide when booking a service, filling out a form, or subscribing to our emails.
– Information you voluntarily provide in communications or during a consultation.
– Technical information such as IP address, browser type, operating system, and cookies when you visit our website.
3. Legal basis for processing
We process your data under one or more of the following lawful bases:
– Your consent.
– To fulfil a contract with you.
– To comply with a legal obligation.
– For our legitimate business interests (e.g., improving our services).
4. How we use your data
Your data may be used to:
– Provide the services you’ve purchased.
– Respond to your enquiries or requests.
– Send newsletters or marketing emails if you’ve opted in.
– Improve our website and services through analytics.
– Maintain records for accounting and legal purposes.
5. How we store & protect your data
We store your data securely and limit access to authorised personnel only. Data is retained only as long as necessary to provide our services or comply with legal obligations.
6. Sharing your data
We do not sell or rent your data. We may share it with trusted third parties who help deliver our services (e.g., payment processors, website hosting) — only to the extent necessary.
7. Cookies
Our website may use cookies to enhance your browsing experience. You can control or delete cookies through your browser settings.
8. Your rights
Under UK GDPR and other applicable laws, you have the right to:
– Access the personal data we hold about you.
– Request correction or deletion of your data.
– Object to processing or request restriction.
– Withdraw consent at any time.
– Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we’ve mishandled your data.
To exercise these rights, contact us at anouk@noluckycats.com
Terms of Business
1. Website use & intellectual property
All content on this website, including text, images, branding, and design, is the property of No Lucky Cats unless otherwise stated and is protected by copyright law.
You may not reproduce, distribute, or use our content without prior written permission.
2. Services
– Our services are bespoke and delivered as described at the time of booking.
– Payment is required in full before work begins, unless otherwise agreed in writing.
– Once work has commenced, fees are non-refundable.
– If you need to cancel or reschedule, you must notify us at least 48 hours in advance. Cancellations within 48 hours may incur charges.
3. Deliverables & timeframe
– For The Full Reset, you will receive your report within 10 working days of providing all requested information.
– For The Door Edit, you will receive your recommendation within 10 working days of providing all requested information.
– Any delay on your part in supplying information may result in longer delivery times.
4. Disclaimer
Our services aim to help you create a supportive and harmonious environment. However, we cannot guarantee specific outcomes. Feng Shui does not replace medical, legal, financial, or professional advice.
5. Liability
We are not liable for any indirect, consequential, or incidental damages arising from the use of our website or services, to the fullest extent permitted by law.
6. Governing law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
Contact
For any questions, requests, or concerns about these terms or your experience, please email us at anouk@noluckycats.com
Last updated: 5th August 2025